The freight is weighed and measured at the freight depot when it is delivered. Confirmation of these measurements will be provided to you as a standard feature of our service.

In most countries, there is no duty or tax if the goods have been owned for more than 12 months for returning residents. This does vary by country, however. Our agent will advise and give you details once you do your booking.

The box needs to be light enough for one person to lift. If it is too heavy, then you will need two men at an additional cost if there is pickup involved at either end of the shipment.

The weight limit per cubic meter is 1000 kgs (2200 lbs)! Therefore, usually, the weight will not be a consideration. However, if you require the goods to be picked up and transported overland, trucking charges ARE based on weight.

To clear the shipment through customs, we will require a copy of your passport (photo page) and a packing list describing the contents of each package as well as a value asigned to each item. If you expect to start packing soon, we suggest that you take notes of the contents in detail.

You must check the conditions of your goods before you sign for them. Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on having a survey done by the airline or responsible agent. It is the airline/agents duty to trace your shipment.

You must also quote the airway bill number at all times. If a claim is necessary, it is important you keep a copy of all correspondence. If you must lodge a claim against the airline, this should be done without delay, and it should be done at the destination