Customer Service

Provide the shipment contents, origin, destination and contact details. Package quantities, dimensions, weight and preferred dates help make the proposal more accurate. Mark any provisional figures as estimates.

Requirements depend on the contents, destination and service. The handling team will identify the information needed for your shipment. Prepare a clear inventory or goods description and confirm the requirements before dispatch.

Check your quotation and the applicable terms. Do not assume that duties, taxes, destination charges or insurance are included. Ask for clarification on the scope and any cover offered before confirming the booking.

Timing depends on the route, transport mode and the arrangements at origin and destination. Ask for the estimated schedule for the proposed service and explain any fixed arrival deadline before booking.

It can be arranged on supported routes for suitable shipments. Provide the collection and delivery details so access, handling and the full service scope can be assessed.